Privacy Policy

Casa Lume ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website casalumeshades.com (the "Site") and purchase our products.

By using our Site, you agree to the collection and use of information in accordance with this policy.

Personal Information You Provide:

When you place an order, create an account, or contact us, we may collect your name, email address, phone number, shipping address, and billing information.

Information Collected Automatically:

When you visit our Site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior. We use cookies and similar tracking technologies to collect this information.

Payment Information:

All payment transactions are processed through Stripe. We do not store your credit card number, CVV, or full payment details on our servers. Stripe's privacy policy governs the handling of your payment information.

We use the information we collect to:

Process and fulfill your orders, including shipping and delivery. Send order confirmations, shipping updates, and customer service communications. Schedule and conduct fit verification (in-home visits or phone-guided sizing calls). Improve our website, products, and customer experience. Send promotional communications (only with your consent, and you may opt out at any time). Comply with legal obligations and protect against fraud.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

Payment processing: Stripe, Inc. handles all payment transactions securely. Email and SMS notifications: We use third-party services to send order confirmations and shipping updates. Analytics: We use analytics services to understand how visitors use our Site. Shipping and fulfillment: We share your shipping address with our fulfillment partners to deliver your orders.

These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your information.

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

We may use Google Analytics or similar services to collect anonymized usage data. These tools may use cookies to track interactions with our Site.

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted between your browser and our servers. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is retained for accounting and legal compliance purposes.

Depending on your location, you may have the right to access, correct, delete, or port your personal data. You may also have the right to opt out of certain data processing activities. To exercise any of these rights, please contact us at hello@casalumeshades.com.

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information, including the right to know what data we collect and the right to request deletion. We do not sell personal information.

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Casa Lume
Email: hello@casalumeshades.com
Website: casalumeshades.com